We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, you may request a return authorization within 7 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and should have the original label. To complete your return, we require a receipt or proof of purchase.
Note : The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. Items returned without prior authorization will be charged a $20 restocking fee. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
How long before I receive my refund?
After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.
For items that have arrived damaged, Please take a Picture and include your order number and send it to customercare@DesiFavors.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace/Exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@DesiFavors.com
Shipping Address for Returns/Exchanges
11890 Sunrise Valley Dr Reston VA - 20191